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Andrew D. 6 years ago • From Google

Rating

Average

Efficient staff but frustrating appointment booking system

The surgical center's management employs an unconventional approach, yet the staff consistently execute their responsibilities competently. Administrative personnel adhere rigidly to established protocols when interacting with patients and handling paperwork, as leadership has evidently determined this to be the sole method of maintaining operational efficiency. However, this rigid approach does not necessarily translate to effective practice management. I have now abandoned attempts to schedule appointments via telephone, as in-person visits seem to be the exclusive means of securing an urgent medical consultation. This limitation is clearly impractical for many individuals, and their appointment booking system urgently requires comprehensive review and improvement. The neighboring pharmacy stands out as a notable bright spot, offering an impressive and comprehensive selection of medications.

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