Brotton Surgery

Would rate zero if possible. I have been waiting throughout the day for a prescription for my mother who has a serious illness. Even after receiving two prescriptions, we are still missing some of..

Excellent practice with trustworthy care. Thank you

What a welcome change. A helpful member of staff arranged a referral promptly. The waiting area was well-organised and ran smoothly.

The service provided was deeply disappointing and fell well short of what would be expected from a medical practice.

Positive experience with the medical team

I have consistently received excellent service from this surgery since registering with them several years ago. All of the staff members I have encountered have been wonderful, including those..

A practice that appears to be experiencing difficulties. There seems to be a prioritisation of financial interests over service provision for those with greater needs. This approach appears to..

Excellent team with a welcoming and approachable manner.

An absolutely wonderful medical practice. I have been a patient here for many years and consistently find that all members of staff, including clinical and administrative teams, make genuine efforts..

Very poor attitude towards older people. This concern has grown after several appointments. There appears to be a view that resources should not be spent on patients of advanced age.

Highly commendable, demonstrating strong organisation and effective operations.

Excellent healthcare professionals and front desk staff. This is the finest GP practice I have experienced.

Excellent practice with welcoming and exceptional team members.

Extremely knowledgeable and compassionate healthcare professionals. A wonderful practice overall.

Wonderful practice with excellent team members! I would certainly suggest this surgery to anyone seeking healthcare. From the courteous and knowledgeable reception staff through to the clinical..

Today I had an extended appointment with a clinician at the practice. They listened carefully to the details of my medical history as a new patient. They explained everything regarding my health..

I felt the practice demonstrated an unhelpful approach to my care. I attended with concerns about physical symptoms including breathing difficulties and heart palpitations during routine activities...