Stenhouse Medical Centre
Joy W. 6 years ago • From Google
Bad
Eighteen years of errors and being dismissed
I've been a patient at this practice for roughly 18 years, along with my daughter. Throughout this time, I've experienced numerous mistakes, dismissive responses, and was even reported to social services after treating my daughter's severe periods with a bioidentical hormone cream prescribed by a private hormone specialist instead of oral contraception. It took 11 years before I was informed I had gallstones, yet a recent doctor suggested I probably didn't have them back then (despite never being tested), noting my symptoms were identical. When I requested additional testing, I was told I'd need to pay privately. While some of the doctors are genuinely kind and make an effort to assist, and one of the nurses I see is lovely, my overall experience has been frustrating. Last year, I requested screening for colon cancer given my sister's diagnosis and my family history of the disease. I was referred for genetic testing at the hospital but received no follow-up until a phone consultation on 16th August—and I still haven't had an appointment. Recently, when I called about rib pain, the NP kindly arranged an appointment, though it was several weeks out. The doctor ordered blood work, scheduled another visit three weeks later, and when results came back normal, refused to order further investigations. I felt dismissed and judged as a worrier and time-waster. I've come close to switching practices many times and have raised concerns with management repeatedly. Finding a compassionate doctor here is fortunate, but others seem to believe their status entitles them to speak to and handle patients as they please. My daughter and I are at our limit.
I rarely leave negative reviews, but I feel compelled to now. Last year I experienced persistent coughing and swollen gums for three months. Getting a 10am appointment was nearly impossible due to..
Stenhouse Medical Centre
Kim L.
Given all the unfavorable press surrounding the supposedly dreadful NHS, I want to say that the team at Stenhouse Medical Centre are absolutely wonderful and compassionate individuals. The..
Stenhouse Medical Centre
helen f.
The team consistently demonstrates helpfulness, and I receive my requested appointments nearly every time. When they're unable to accommodate my preferred slot, they always explain the reasoning and..
Stenhouse Medical Centre
Emma B.
After switching from Highcroft (a terrible experience!), I can genuinely say that Stenhouse has surpassed what I hoped to find in a new medical practice! The front desk staff are consistently..
Stenhouse Medical Centre
Steph D.
I've been a patient at this medical practice for quite some time, and despite the challenges they face, the staff has consistently shown kindness and support to both me and my loved ones. I'd like..
Stenhouse Medical Centre
Ash A.
When my 2-year-old daughter came down with an illness, we reached out to Stenhouse Medical Centre around 5:30 pm. We were pleasantly amazed when Dr. Joanne Carey called us back right away and..
Stenhouse Medical Centre
Joy W.
I've been a patient at this practice for roughly 18 years, along with my daughter. Throughout this time, I've experienced numerous mistakes, dismissive responses, and was even reported to social..
Stenhouse Medical Centre
lisa r.
I may be relocating soon and was dismayed to discover the unfavorable ratings for medical practices in that region. I was equally taken aback by the low scores associated with Stenhouse. My family..
Stenhouse Medical Centre
Kouri M.
Steer clear of this place. They'll run endless blood work on you even if you're in critical condition, and that's about it 🙃 The physicians here seem incompetent and completely indifferent to..
Stenhouse Medical Centre
Chris H.
This website is managed with remarkable ineptitude. Nearly every encounter involves mistakes in paperwork, operations, and staff performance, forcing us to always prepare backup arrangements for any..
Stenhouse Medical Centre
janine v.
I've generally had positive encounters at this medical practice and my healthcare concerns have typically been addressed satisfactorily. Nevertheless, my latest appointment left me feeling somewhat..
Stenhouse Medical Centre
Sam S.
I would strongly encourage everyone to visit Stenhouse Medical Centre. The entire team, including receptionists, nurses, and physicians, deserves praise. The staff members are approachable and..
Stenhouse Medical Centre
Simon W.
It's already challenging enough for me to overcome my anxiety just to schedule an appointment, and then I have to deal with the unnecessary mask requirement still being enforced. They kept..
Stenhouse Medical Centre
Ian W.
You know, the receptionists can be a bit grumpy sometimes, but honestly, I'd probably be the same way if I dealt with so many people. The actual doctors are great though. My partner saw Doctor Carey..
Stenhouse Medical Centre
Ruth S.
Outstanding care provided by the entire team, particularly the physician who looked after my mother during her medical treatment while she was away from her regular doctor in Otley.
Stenhouse Medical Centre
Steve C.
Attempted to reach the office daily during the week of February 17th, with wait times consistently between 18-23 people in the queue at 8am. Finally got through on the 20th and requested a callback,..
Stenhouse Medical Centre
claire s.
I've been coming to this practice since I was a child, and my experience remains excellent now that I'm grown. I've started taking advantage of their digital platform, which is intuitive and beats..
Stenhouse Medical Centre
Theresa S.
Fortunately, I haven't needed to visit often. On the occasions I have gone for serious matters, they've been excellent. I had to go today because I've been feeling unwell for over a week. I called..
Stenhouse Medical Centre
Chris C.
I was referred to a gastroenterologist back in November, but I've had no luck getting in touch. I attempted to message through the online portal, but it showed as unavailable. I tried the NHS app to..
Stenhouse Medical Centre
Daniel N.
**update** - following the circumstances detailed below and persistent disregard shown to my daughter, we now face the possibility of my daughter sustaining kidney damage despite repeatedly voicing..
Stenhouse Medical Centre
Two i.