Burnham Health Centre
Sally B. one year ago • From Google
Bad
Elderly care fails when patient needs help most
Deeply frustrated today. I'm not one to typically leave critical feedback, but I feel compelled to share my experience. My almost 91-year-old Mother experienced a backward fall in her garden on Friday. The A/E team provided exceptional care, thoroughly examining her and ultimately discharging her after a clear head CT scan. Since the incident, she's been incredibly fragile, slightly more breathless, and experiencing significant pain, which I assume is a result of the fall. She had a scheduled blood test this morning with Chrissy (who consistently provides wonderful care). I had proactively contacted the surgery requesting a GP to conduct a quick check-up, primarily for peace of mind. I was told no appointments were available and was advised to call back tomorrow morning, contact 111, or visit A/E. Despite emphasizing her advanced age and need for medical attention, I was met with a firm "no appointments." Having worked at a GP surgery myself, we always reserve same-day urgent appointments for precisely these situations. I'm genuinely perplexed why BHC cannot adopt a similar approach. Ultimately, she's been registered as a temporary patient where I work and will be assessed by one of my GPs. I acknowledge we're in a more fortunate position than most to facilitate this. The difficulty in securing medical appointments is genuinely concerning. Mum has been a long-standing BHC patient who rarely requires medical intervention, but today's service experience was so disappointing that I felt compelled to share my review.
Merely stopping by to collect my medication.
Burnham Health Centre
Marco C.
Receptionists lacking medical expertise (and empathy) should not be responsible for screening phone calls and determining the severity of patients' conditions or whether they require an in-person..
Burnham Health Centre
Anaiya P.
I was promised a callback, but given my work constraints that prevent me from keeping my phone accessible, I deliberately took a day off work. Yet again, no communication came through. This pattern..
Burnham Health Centre
Tracy K.
One word TERRIBLE 🙏 Just like other reviewers, I've been struggling to secure an appointment, repeatedly attempting without success I'm throwing in the towel now
Burnham Health Centre
Rachel R.
After relocating to the neighborhood, I was initially apprehensive about this medical centre due to some online reviews. However, following my first visit, I felt compelled to share my positive..
Burnham Health Centre
John S.
Parking situation: This is the typical parking behavior here, resulting in £500 worth of damage to my vehicle. The car park lacks surveillance cameras, and the responsible party simply fled the..
Burnham Health Centre
Natasha G.
I am planning to switch medical practices away from Burnham health centre. Since 2012, I've been a patient, but over the past 4-5 years, their service quality has dramatically deteriorated. I've..
Burnham Health Centre
Tibor T.
Getting a booking here is incredibly challenging. However, once you manage to secure a spot and arrive, the experience turns out to be satisfactory.
Burnham Health Centre
Sandor S.
I couldn't ever secure a consultation or connect with a physician, as they're perpetually occupied. Predictably, the sole treatment offered is paracetamol. These Google-affiliated medical..
Burnham Health Centre
Elaine W.
Utterly absurd - now you're forced to navigate through a convoluted online platform operated by an external service just to determine if you can even schedule an appointment.
Burnham Health Centre
keetaan p.
Unhelpful and discourteous employees.
Burnham Health Centre
Pinddi k.
Getting a doctor's appointment here is practically impossible! The front desk staff are incredibly condescending and seem completely indifferent to patients' health concerns. I'm left questioning..
Burnham Health Centre
E G.
I consulted with a delightful physician today (I believe her name was Dr. Hannah Symcox) who was incredibly supportive and kind. Additionally, I've been treated by Dr. Rajsingh, who is truly..
Burnham Health Centre
Umer J.
Contrary to the numerous negative accounts I've heard about various healthcare facilities, my experience at this center has been entirely different. The staff here are helpful and compassionate,..
Burnham Health Centre
Michael P.
Frankly? During the pandemic, the management slashed the medical staff by 33%, firing exceptional physicians over minor infractions. They clearly prioritize financial gain over patient welfare, and..
Burnham Health Centre
John S.
I secured a booking without much delay, though I was required to return to the location after a two-hour interval.
Burnham Health Centre
VijuSri V.
Absolutely terrible!!!! Scheduling an appointment is completely impossible... I sincerely wish someone would investigate this issue.
Burnham Health Centre
David W.
Spotless and well-maintained, this place is a true gem when it comes to cleanliness. Every surface shines, and there's not a speck of dirt to be found. The attention to detail in keeping everything..
Burnham Health Centre
Neil C.
The experiences others have described are spot on - the booking system is terrible. I tried using 111 earlier, and they recommended I urgently reach out to my medical practice today. Despite this..
Burnham Health Centre
Justina D.
The most incompetent general practitioner and front desk staff I have ever encountered in my entire life. I sincerely hope that no public funding is allocated to this practice, as they are..
Burnham Health Centre
Anthony H.