SB

Sally B. one year ago • From Google

Rating

Bad

Elderly care fails when patient needs help most

Deeply frustrated today. I'm not one to typically leave critical feedback, but I feel compelled to share my experience. My almost 91-year-old Mother experienced a backward fall in her garden on Friday. The A/E team provided exceptional care, thoroughly examining her and ultimately discharging her after a clear head CT scan. Since the incident, she's been incredibly fragile, slightly more breathless, and experiencing significant pain, which I assume is a result of the fall. She had a scheduled blood test this morning with Chrissy (who consistently provides wonderful care). I had proactively contacted the surgery requesting a GP to conduct a quick check-up, primarily for peace of mind. I was told no appointments were available and was advised to call back tomorrow morning, contact 111, or visit A/E. Despite emphasizing her advanced age and need for medical attention, I was met with a firm "no appointments." Having worked at a GP surgery myself, we always reserve same-day urgent appointments for precisely these situations. I'm genuinely perplexed why BHC cannot adopt a similar approach. Ultimately, she's been registered as a temporary patient where I work and will be assessed by one of my GPs. I acknowledge we're in a more fortunate position than most to facilitate this. The difficulty in securing medical appointments is genuinely concerning. Mum has been a long-standing BHC patient who rarely requires medical intervention, but today's service experience was so disappointing that I felt compelled to share my review.

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