Grovelands Medical Centre
Winslowe B. 3 years ago • From Google
Poor
Elderly parents suffer from prescription negligence nightmare
UPDATE 1: The subpar repeat prescription service persists and has now reached an unacceptable low. My elderly parents (78 & 88), who rely on daily medication, have been without their essential drugs for two weeks, now entering the third week. The breakdown in communication between the surgery and the pharmacy in Meadway Precinct (recently changing from Boots to Lloyds, with an unreliable contact number) has completely failed to provide the care my parents have rightfully earned through decades of national insurance contributions. It's absolutely disgraceful. I support my parents with their medical needs and have consistently found this surgery incompetent in managing appointment bookings and repeat prescriptions for over five years. Despite numerous attempts to provide clear information and highlight previous service failures, we continually face delivery problems, incorrect orders, missing items, poor communication, and appointment scheduling errors. Often, staff are unable to recall or locate notes for scheduled appointments. The surgery has historically experienced high staff turnover, with frequent changes at the front desk. This constant rotation of unfamiliar faces can be deeply unsettling for my parents, as they encounter staff who appear rushed, uncertain, and lacking confidence in their roles and procedures. This has been my overall experience with the practice. However, I have noticed some improvement in staff stability during my last two visits over the past three months.
In my view, this medical practice falls significantly short of the standard I've experienced with other NHS facilities. Securing an appointment, obtaining a referral, scheduling a blood test, or..
Grovelands Medical Centre
Thi L.
The most dreadful reception personnel (two women) I have encountered in the United Kingdom. They display a level of rudeness, lack of professionalism, and coarseness that is simply intolerable. I..
Grovelands Medical Centre
MARINELA D.
I've been anticipating a routine back check-up for a month, and just one day prior, they abruptly canceled my scheduled visit 😡😡 Now I'm left with a week to reschedule, but when I try, they claim..
Grovelands Medical Centre
Tudor T.
The Oxford Road pathway is completely overgrown, resembling a dense wilderness. Vegetation has completely consumed the walkway, with tree branches drooping precariously low. As someone standing..
Grovelands Medical Centre
R H.
Absolutely recommend scheduling ahead of time! Personnel are friendly.
Grovelands Medical Centre
Sami C.
I'm thoroughly delighted with our neighborhood medical practice! Dr. I Tucker, our primary physician, provides exceptional care by clearly explaining everything and offering precisely the support we..
Grovelands Medical Centre
SC D.
Throughout my 32-year history with this medical practice, I can confidently affirm that their service is exceptional. While I'm not a frequent patient, I've consistently experienced timely..
Grovelands Medical Centre
Jon J.
During my 8-year relationship with this medical practice, I've unfortunately required their services quite frequently, especially over the past couple of months. Regardless of whether I've..
Grovelands Medical Centre
Poison A.
The medical professionals are generally quite supportive (with the exception of a temporary doctor who proved unhelpful and merely promised to have my primary care physician reach out, leaving me..
Grovelands Medical Centre
A D.
I'm experiencing constant obstacles with medication refills at Grovelands. Despite meticulously following their instructions - emailing and having my pharmacy submit requests - they repeatedly claim..
Grovelands Medical Centre
sweeteypeachpie s.
If I could, I'd give zero stars. I've been a patient here my entire life with no problems until recently. For eight consecutive days, I attempted to secure an appointment, each time being assured of..
Grovelands Medical Centre
Deborah C.
I once held this practice in high regard, but that's no longer the case. They altered the timing of my appointment without mentioning that the entire date had been shifted as well. Not a single..
Grovelands Medical Centre
LUK k.
An absolute nightmare of a medical facility. The front desk staff are incredibly unwelcoming, and I was given wrong details on no less than four separate occasions. Trying to schedule a simple..
Grovelands Medical Centre
Stanley W.
Medical practices can often be sources of irritation, yet my recent experiences at Grovelands medical centre have been quite pleasant. I opt for the self-check-in screen, which allows me to bypass..
Grovelands Medical Centre
christine n.
The medical staff are absolutely fantastic, but their appointment scheduling process is incredibly frustrating. I spent three consecutive weeks calling precisely at 9:30 AM attempting to secure a..
Grovelands Medical Centre
George S.
Scheduling an appointment here is a nightmare. I spent a quarter of an hour on hold, and when a representative finally picked up, they claimed there was an issue with my phone connection,..
Grovelands Medical Centre
Jan L.
This is hands-down the most terrible general practitioner I've encountered! Scheduling an appointment is an absolute nightmare that drains your patience. It took me four exhausting weeks just to..
Grovelands Medical Centre
K R.
Maria, the nurse, is exceptional. Her compassion and tenderness are remarkable. She truly went above and beyond in her care.
Grovelands Medical Centre
Zane I.
Seriously, pick up the phone already.
Grovelands Medical Centre
Alysha T.
I've consulted numerous general practitioners throughout my relocations, and none have matched the exceptional quality of this practice's team. The doctors and nurses demonstrate remarkable empathy,..
Grovelands Medical Centre
Mischa M.