KC

Karen C. 3 years ago • From Google

Rating

Bad

Elderly patient's phone nightmare at surgery

Navigating the phone system at this medical facility has proven to be an utterly frustrating ordeal, particularly for elderly patients lacking digital access. My 78-year-old mother, who relies solely on telephone communication, finds herself in an increasingly difficult position – surely, she can't be alone in this predicament. Today's attempt to reach the surgery left me exasperated; despite being first in the queue, I endured a 45-minute wait without any human interaction. Eventually, I abandoned the call, suspecting a malfunction in their telephone infrastructure. This level of inaccessibility is simply unacceptable. I implore the surgery to prioritize staffing their phone lines with real people who can promptly assist patients, ensuring that vital healthcare services remain accessible to all, regardless of their technological capabilities.

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