LK

Len K. 4 years ago • From Google

Rating

Excellent

Emergency line receptionist was genuinely helpful and kind

Not my usual practice but incredibly helpful and genuinely excellent. I've been struggling to secure an appointment at my own practice, and I unfortunately missed a callback I'd been waiting quite a while for following a lengthy wait to reach someone initially. Realising they were unlikely to contact me again, I decided to use the emergency contact number my practice had provided. I wasn't facing a genuine emergency, so I half-expected to be reprimanded, but the receptionist who answered was remarkably supportive and kind. I was connected with an available clinician without delay. After explaining my situation and apologising for the inconvenience, I found them to be very understanding and attentive to my concerns. They assured me they would forward details of what I'd discussed to my usual practice and anticipated they would follow up with me. What I really needed was the opportunity to speak with a healthcare professional to address my worries before the situation potentially deteriorated. Sometimes a preventative conversation or general health discussion is all that's required. I'm very grateful for the care and attention I received.

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