KA

Katey A. 10 months ago • From Google

Rating

Bad

Emergency referral wasn't sent to hospital

I attended the practice several years ago following a health concern that arose while I was away from home. I was seen urgently and underwent some diagnostic tests. I was advised that hospital assessment was necessary, but the referral process did not proceed as expected. Due to my circumstances at the time, I was unable to remain in the area and eventually had to leave. I subsequently experienced ongoing health issues and sought to understand what had happened with my hospital referral. It appeared that the hospital did not receive the referral from the practice. Despite my attempts to clarify the situation, I was unable to obtain a clear explanation for why the referral was not sent. I remain frustrated about how this matter was handled and feel it should have been managed differently.

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