SV

Sophie V. one year ago • From Google

Rating

Great

Emma helped us through tough times

My father has been a long-term patient at Chamberlayne Road surgery, part of the Pathfinder Clinics Group. Over the past year and a half, he has encountered some intricate medical challenges requiring more frequent interaction with the practice, which ultimately involved the Hazeldene team. While telephone access remains challenging, we've found that email communications are being promptly addressed and resolved. We particularly want to highlight Emma, the compliance lead, who has been instrumental in helping us navigate this complex period as seamlessly as possible. Her communication skills, empathy, and guidance have been outstanding and deeply appreciated by our family during this incredibly stressful time. We are especially thankful for her proactive approach in anticipating our dad's future healthcare requirements and her dedication to helping us understand how to meet those needs effectively. Our sincere appreciation goes to Emma specifically, and also to the entire team for their supportive efforts.

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