PA

Paula A. one year ago • From Google

Rating

Excellent

Emma's exceptional service saved my day

Regarding my interaction via telephone, I was truly struck by the exceptional professionalism and compassionate approach of the representative, Emma, who assisted me. My call concerned obtaining a specialist referral letter from my general practitioner and clarifying a medication request. While acknowledging I couldn't simply request a repeat prescription over the phone, I was uncertain about the exact nature of my medication needs. Emma went above and beyond by meticulously reviewing my prescription, directly communicating with Boots pharmacy, and proactively following up on my referral letter. I want to express my sincere gratitude for her remarkable dedication and outstanding customer service. Although this medical practice might not have the most stellar reputation, it is crucial to acknowledge and celebrate instances of genuine excellence when they occur.

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