Humber Primary Care
DS
Diane S. 3 years ago • From Google
Bad
Called at 8am to book an appointment. Immediately disconnected due to high call volume. Repeatedly tried calling with the same result. Contacted 111 who said I required assistance within 24 hours and would arrange a callback. No callback ever received. Tried phoning the surgery again the next morning, with calls consistently cut off. Rang 111 again and was directed to a walk-in medical centre. Examined at the centre but required a GP referral, so another referral was processed with instructions to contact my GP. Explained that the GP's office was not answering calls. Contacted 111 for guidance, who again promised a callback. By 3 pm, having heard nothing, went to the surgery to find one overwhelmed receptionist managing a huge queue of frustrated patients who couldn't get through by phone. While waiting in the queue, finally received a call from the GP. This practice is completely disorganized.
aspects l.