Parc Canol Surgery
DG
Darren G. 4 years ago • From Google
Bad
I've been attempting to schedule a medical consultation for a fortnight, but consistently find zero available slots when I finally connect. This morning, I dialed 67 times starting at 8 AM, with the line continuously engaged until 8:13, then endured a 10-minute, 22-second wait only to be informed no standard appointments remained. I recognize the receptionists are overwhelmed and likely experiencing their own frustrations. Nevertheless, I was curtly redirected to complete an online e-consult, which I absolutely do not want. My medical situation requires a face-to-face examination with a physician. The doctors at this practice are truly exceptional—when you can actually secure an appointment—but every other aspect of their service falls short. I sincerely hope the Practice Management will seriously consider this feedback and previous patient comments, critically examining their staffing, operational methods, and administrative procedures. There must be more streamlined and effective approaches to managing patient care.
Heather W.