G1

Giraffe 1. 3 years ago • From Google

Rating

Bad

Endless calls and zero healthcare help

I attempted to schedule an appointment for my daughter and was caught in an endless loop of "call back this afternoon" and "call back in the morning." After repeatedly explaining the urgency of our situation, I was told to keep trying because they manage over 13,000 patients. I contacted 101, who advised me to take her to a doctor, and a paramedic referred the case, promising a callback before 6 PM - otherwise, I should ring back. Predictably, no call came through, forcing me to contact 101 again. They suggested referring me to out-of-hours primary care. I'm utterly astounded by how dramatically this medical practice has deteriorated, especially given their ridiculous sign claiming they're accepting new patients! It's absurd - they can't even adequately manage their existing patient load!!

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