LT

Lisa T. 11 months ago • From Google

Rating

Bad

Endless calls and zero hope for medical help

What was once a pleasant healthcare experience has deteriorated significantly since the pandemic. Securing an appointment has become an incredibly challenging ordeal. Unless you're connected instantaneously, your prospects of reaching anyone are virtually nonexistent. I personally dialed the contact number a staggering 118 times starting from 8 am before finally connecting with the reception desk. Upon getting through, patients must first justify their medical condition to a receptionist, who then arbitrarily determines whether you'll be directed to a doctor, paramedic, or nurse. The practice has eliminated pre-bookable appointments, walk-in options, and traditional waiting room services. The overwhelming sense of frustration stems from having a medical practice where the physician seems perpetually unavailable.

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