Mansion House Surgery

My elderly mother has been enduring persistent back and knee discomfort for years, with obvious underlying medical concerns. She consulted Russell Shill, a First Contact Physiotherapist, who..

When my mother was transferred to Mansion house surgery by her palliative care home, she sadly passed away on a Saturday evening. I was able to contact our undertaker to collect her. The surgery..

To speak candidly and directly, I have encountered substantial challenges with medical practices across the region. However, my interactions with this particular surgery have been nothing short of..

DO NOT CONSIDER THIS MEDICAL PRACTICE. Called at 8:30 AM and repeatedly attempted to schedule a doctor's appointment, completed an online urgent care form, and was contacted at 6:40 PM with..

Effective digital platform enabling patients to fill out preliminary health assessment questionnaires, facilitating various healthcare services including scheduling consultations, seeking medical..

I'd like to express my sincere appreciation to Wendy at the front desk and Dr. Ceresa. Despite the challenges faced by the entire medical practice, including heightened workload and staff shortages,..

I'm desperately trying to schedule an urgent cervical screening, but I can't seem to get through on the phone line - it's been constantly busy for days, including the entire afternoon today. I'm..

I'd give zero stars if the rating system allowed it! The front desk staff are courteous, but the telephone support is subpar, and getting any meaningful medical guidance is virtually..

If you're seeking a healthcare provider that lacks empathy, professionalism, and basic customer service, look no further than this practice. Be prepared for endless frustrating phone calls and..

Hostile employees engaging in harassment, Despicable, DESPICABLE individuals who persistently contact my mother through phone calls and text messages, delivering explicit threats aimed at coercing..

Mansion house surgery has blocked my ability to use triage on the NHS app, preventing me from communicating about my health concerns. This means when I have health issues next time, I won't be able..

Navigating phone lines can be challenging, and front desk interactions aren't always warm, but the online platform has been a game-changer for me. For minor health concerns where I didn't want to..

During my limited interactions with the surgery, Mansion House has consistently provided outstanding assistance. On this occasion, I needed to reach out, and the receptionist fully addressed my..

Perpetually struggling to track down prescriptions, dealing with incompetent physicians and medical personnel who are dismissive and belittling, not to mention the most unhelpful and uncomfortable..

I'm perplexed by the treatment my 64-year-old friend received when she called the flu vaccination hotline. A staff member informed her that she doesn't qualify for the vaccine, which contradicts my..

Not appropriate for individuals with neurodevelopmental differences

I'm penning this review representing my senior parents who struggle with technology. Scheduling an appointment requires navigating an online system that's virtually impenetrable for older..

The staff at this practice, including the receptionists and doctors, are generally pleasant. However, accessing medical care is extremely challenging. You'll likely end up in the emergency room or..

Dr. Alison Deaville and the entire Mansion house team demonstrate exceptional professionalism. She epitomizes the classic, compassionate physician who truly listens to patients and dedicates herself..

Unable to connect via telephone, and on the rare occasion you do, the guidance provided is inaccurate and unhelpful.