JC

Jason C. one year ago • From Google

Rating

Bad

Endless Calls, No Help This Morning

Completely futile experience, spent more than 60 minutes this morning attempting to contact them. After navigating through their menu five separate times, I was repeatedly informed they couldn't handle my call and instructed to retry later, then abruptly disconnected. Persisted despite being in significant discomfort. Finally connected, only to be told "no appointments available". When I inquired about next steps, they simply directed me to call 111. This medical practice should be thoroughly embarrassed by their operational incompetence. Their online reviews are overwhelmingly negative, with just a handful of positive comments. Their standard response is always the same meaningless platitude: "we are continually reassessing our appointment system". Instead of endless assessment, they need to take concrete action. It's particularly frustrating because this surgery used to provide excellent service when located in their previous premises. Currently, they are completely unfit to provide medical care.

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