Parkside Surgery
LM
Lisa M. 3 years ago • From Google
Average
My spouse is battling a severe respiratory infection that hasn't improved, with a diagnosis from a physician last week who advised follow-up if symptoms persist (much easier said than done!). The process of getting medical assistance has been incredibly frustrating - it took two hours just to be told to call back at 12. Apparently, everyone must have been given the same instruction, as he's attempted calling 84 times since noon (and it's now 12:40), with calls not even reaching an automated system. I understand it's a challenging season, but can COVID really still be responsible for such inefficiency? We're trying to be considerate and avoid overwhelming A&E, given how stretched they already are, but their current situation makes such an approach nearly impossible. These are truly disheartening times.
Neil w.