LM

Liam M. 3 years ago • From Google

Rating

Bad

Endless calls, zero appointments

Securing a medical appointment has become an insurmountable challenge. The physician refuses to renew my medication without a face-to-face consultation. Routine slots are unavailable for three weeks, which means I'll exhaust my prescription before then. This morning, I dialed 65 times with zero 'same day' availability. The receptionist mechanically redirects patients to the 'Patient Access' online portal. Upon navigating this convoluted system, the only bookable services are a Polio vaccination or a Smear test. Clearly, this digital redirection is a transparent tactic to deflect phone inquiries. Another 20 minutes spent in a seemingly endless queue results in being informed that the appointment diary is currently being updated, rendering routine bookings impossible. This frustrating cycle continues unabated. The National Health Service has become so dysfunctional that it's practically unserviceable for working individuals. Ironically, arranging a meeting with Putin in the Kremlin might prove less complicated.

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