VW

Victoria W. one year ago • From Google

Rating

Bad

Endless calls, zero help, time to switch doctors

I've been a long-standing patient at this practice purely for convenience, but I'm thoroughly frustrated by the impossible task of booking an appointment by phone. It took me over 200 attempts to even get through to the call queue, only to be told no appointments were available that day. While I eventually managed to secure a slot for the following day, the constant struggle to reach the surgery by phone is unacceptable. General practitioners should provide ease and accessibility, not create additional stress that makes patients feel they might as well go to the emergency department. I'm seriously considering switching to another GP surgery. My sole complaint is their incredibly slow and inefficient call response system, which is genuinely terrible.

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