JM

Jason M. one year ago • From Google

Rating

Bad

Endless hold and no callback

Update 5.09.2024. Received an email requiring an asthma consultation with a nurse. Attempted to call. Positioned first in the queue. Now 8 minutes have elapsed, and I'm squandering precious time enduring their monotonous hold music. Utterly unbelievable. I've personally arranged a blood test for a long-overdue review - the likelihood of them following through seems minimal. I genuinely inquire: how can this situation be remedied? Surrendering to frustration. Update 28.05.2024. Still anticipating the promised callback. My optimism is rapidly diminishing... Update 12.03.2024. No callback received. Completely defeated. Phone lines remain perpetually unanswered, abandoned after 17 minutes on hold, despite being initially told I was first in line. Even their automated message suggests calling emergency services if urgent. Disheartening. Urgent Care or A&E appear to be the sole viable alternatives. This occurs after receiving a commitment from 111 for a callback yesterday at 1530 - promised within an hour. Absolutely no communication. A total embarrassment. Previously exceptional, now deteriorated into a fundamentally dysfunctional medical practice.

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