SL

Segun L. 2 years ago • From Google

Rating

Bad

Endless loop of booking frustration

When you enter the medical centre, they direct you to schedule an online appointment. However, attempting to book digitally typically results in a message stating the system is temporarily unavailable, with a phone number provided instead. Calling that number lands you in an extended waiting queue, only to be ultimately instructed to make an online appointment. Absolutely atrocious service. Unquestionably the most frustrating experience I've encountered in London. While the medical staff themselves—doctors and nurses—are genuinely pleasant and supportive when you finally see them, the entire administrative infrastructure appears deliberately designed to obstruct patient access to healthcare professionals. Utterly incomprehensible!

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