MK

Mandy K. one year ago • From Google

Rating

Bad

Endless Loops of Healthcare Runaround

Navigating this healthcare service has been incredibly frustrating. I sought help from a pharmacist about my health issue, only to be directed to get a prescription. After submitting an E-Consult, I received a generic response to call 111 or visit a pharmacist. When I contacted the surgery to question the 111 referral, since I'd already consulted a pharmacist, they insisted I call 111 who would then refer me back to them - a needlessly complicated process. Calling 111, I repeated the same information and was told to contact the GP in the morning. My morning call resulted in being asked to complete yet another E-Consult. In total, this process involved 3 E-Consults, 2 surgery phone calls, interactions with a pharmacist and 111, all spanning over 3 days for a straightforward medical concern. While my condition isn't critical, it still requires treatment. The entire experience has been a complete waste of time and resources. UPDATE: On day 4, I'm still being redirected to a pharmacist or 111 - both of which I've already consulted. Absolute chaos.

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