HN

Hdhdh N. 7 years ago • From Google

Rating

Bad

Endless phone calls and zero help

I am completely repulsed by this alleged medical practice at Sidings and Brewery Lane Surgery. To begin with, several staff members are extraordinarily discourteous and display unwarranted attitude without provocation! NOT ONLY THAT.... attempting to schedule an appointment and being repeatedly told to call back the next day because they're "FULLY BOOKED" is incredibly infuriating. I was advised to ring again the following morning and naively thought, "This shouldn't be problematic". Three months later.... I've been dialing from 7:54am until approximately 10:00am, and when they finally answer around 10:00am, I'm met with "RING TOMORROW FULLY BOOKED". I would vastly prefer someone actually answering the phone at 8am instead of enduring endless beeping. I'm convinced numerous patients are experiencing this identical issue, and absolutely no action is being taken. Given the widespread negative commentary surrounding this surgery, I'm absolutely certain the employees and physicians are well aware of their abysmal service quality.

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