LF

Leanne F. one year ago • From Google

Rating

Bad

Endless phone calls to confirm urgent scan status

I have found the service to be disappointing overall. I am a primary carer for a young child who is very dependent on me, and over the past two years I have needed to make numerous visits to seek a proper diagnosis for my own health concerns. The process has been frustrating, as I have experienced ongoing pain and have had to make repeated calls between the practice and the hospital to clarify my referral status. I was told multiple times that my scan had been marked as routine rather than urgent, despite being informed by the clinician that they had classified it as urgent. There is a discrepancy between what I was told and what the hospital records appear to show. I am now facing a lengthy wait until January for my appointment. I do want to acknowledge that the nurse practitioners have been excellent and consistently go the extra mile to help patients. However, my experience with the doctors at this surgery has been less positive. Over the past two years, I feel I have been going in circles without resolution. This experience has made me reflect on whether similar issues might contribute to delayed diagnoses for other patients, and whether some clinicians might not be prioritising cases with the urgency they deserve. I often wonder whether the standard of care I have received is the standard these same clinicians would expect for their own families.

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