Bevan Medical Group
Leanne F. one year ago • From Google
Bad
Endless phone calls to confirm urgent scan status
I have found the service to be disappointing overall. I am a primary carer for a young child who is very dependent on me, and over the past two years I have needed to make numerous visits to seek a proper diagnosis for my own health concerns. The process has been frustrating, as I have experienced ongoing pain and have had to make repeated calls between the practice and the hospital to clarify my referral status. I was told multiple times that my scan had been marked as routine rather than urgent, despite being informed by the clinician that they had classified it as urgent. There is a discrepancy between what I was told and what the hospital records appear to show. I am now facing a lengthy wait until January for my appointment. I do want to acknowledge that the nurse practitioners have been excellent and consistently go the extra mile to help patients. However, my experience with the doctors at this surgery has been less positive. Over the past two years, I feel I have been going in circles without resolution. This experience has made me reflect on whether similar issues might contribute to delayed diagnoses for other patients, and whether some clinicians might not be prioritising cases with the urgency they deserve. I often wonder whether the standard of care I have received is the standard these same clinicians would expect for their own families.
The standard of care at this practice has been disappointing. There are concerns about administrative staff making clinical decisions that should be reserved for qualified medical professionals,..
Bevan Medical Group
Ewa B.
Always helpful, never had difficulty securing an appointment. The team are genuinely friendly and I'd particularly like to mention the clinician who consistently treats people with care and always..
Bevan Medical Group
Ellie H.
I would rate this experience much lower if possible. On multiple occasions, my father has experienced gaps in receiving his regular medications because prescriptions have not been processed..
Bevan Medical Group
Susan S.
The clinician I see has always gone above and beyond for me. They're an amazing doctor. The practice is excellent, there's no unnecessary delay - I had a concern and was referred to hospital within..
Bevan Medical Group
Victor T.
All team members have been efficient and courteous during both telephone contact and in-person visits to the practice. The clinicians consistently make time to listen carefully and ensure they..
Bevan Medical Group
Saige S.
If I could give zero stars I would. This practice is disappointing, as they struggle to have medical staff available consistently throughout the week. Patients are directed to attend their GP before..
Bevan Medical Group
Deborah H.
The practice has declined since the previous doctor retired. The former arrangement with just that doctor and support staff seemed to work better than the current setup across the different locations.
Bevan Medical Group
Alison C.
The practice is difficult to access, with appointments hard to secure. When calling near closing time, the phone line appears to be managed in a way that disconnects callers, particularly around the..
Bevan Medical Group
Dean H.
I recently moved to the area and transferred my regular medications to this practice. Unfortunately, they were unexpectedly discontinued without explanation. Additionally, I have been waiting for..
Bevan Medical Group
Leanne F.
I have found the service to be disappointing overall. I am a primary carer for a young child who is very dependent on me, and over the past two years I have needed to make numerous visits to seek a..
Bevan Medical Group
sjar111s s.
I arrived a few minutes behind schedule due to traffic conditions and road disruptions. While another appointment was allowed to proceed early, my own appointment was subsequently cancelled. It..
Bevan Medical Group
Dexter D.