SE

Skint E. 2 years ago • From Google

Rating

Bad

Endless phone queue frustration at medical practice

I waited on the phone for an excruciating 45 minutes, inching closer to the front of the queue, only to be abruptly informed that it had reached maximum capacity before being unceremoniously disconnected. This frustrating scenario repeated itself multiple times. It's particularly baffling that the Bretton practice manages the phone line for Park Road, yet they seem to have four receptionists on staff despite lacking a dedicated public phone line. Even more exasperating is the process of ordering medication. Despite meticulously writing down my requirements, without fail, at least one item is consistently omitted from my order. The entire experience leaves much to be desired and raises serious questions about the efficiency and reliability of their services.

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