The Loughton Surgery

I had a very positive experience during my recent visit. The clinician was exceptionally kind, attentive, and professional. They devoted time to hearing my concerns and ensured I felt at ease..

The clinician called at the scheduled time and provided clear explanations throughout the conversation. I found it challenging to receive a diagnosis through a phone consultation, though I..

Excellent service from the clinician who took the time to ask me lots of questions before reaching any conclusions. The reception staff were also very helpful and professional.

I have been a patient at this surgery for many years, since its earlier location, and have continued attending throughout my family's time there. I have not experienced any difficulties obtaining..

The healthcare professional communicated in a clear and straightforward manner, and I departed the appointment feeling very satisfied with the experience.

The NHS and general practice are clearly under considerable pressure, as is widely acknowledged, but since relocating from my previous practice, my experience has been quite encouraging. I have been..

The clinical team demonstrated friendliness and efficiency when addressing my mother's concerns through a remote consultation using photographs, with the prescription promptly forwarded to the..

The team at this practice are approachable, supportive and considerate, and I'm satisfied with my experience. There can be delays when calling in, though the system that updates you on where you are..

I appreciate the sincere help and support I received during my visit.

I collected some medical records on behalf of a family member and found the reception experience to be somewhat inconsistent. While the staff member displayed rudeness towards me, they were notably..

This is an exceptionally well-run practice. I have consistently received professional and compassionate care throughout my visits. The healthcare team demonstrates a unified commitment to putting..

I recently had quite a positive experience overall. I rang for an appointment in the morning and received a callback from the out-of-hours service within a couple of hours. They arranged a referral..

It's disappointing that an online appointment booking system or mobile application isn't available at this practice in the current year.

Extremely dissatisfied. Have left multiple times without receiving assistance. Struggled to obtain necessary medications. Unable to secure appointments consistently. The telephone system is..

It appears that advance appointment booking for routine matters is no longer available at this practice. On my last two attempts to schedule an appointment, I was informed that doctors only offer..

This is the best surgery I have ever experienced. From the reception team to the clinical staff, I am always heard and respected, and I can get an appointment when I need one. I feel fortunate to be..

I am registered at the surgery under a different name as I use my married name there. This review was originally written in 2023, and I acknowledge that circumstances may have evolved since then. I..

I have been attending this practice for a year and I am very satisfied with my experience. The team members are consistently supportive and responsive, the clinicians promptly arrange any necessary..

I need to update my review once more. Returning to 1 star. The reception team interactions have been problematic. I felt unheard during calls and experienced abrupt disconnections. My partner..

I have been disappointed with my experience at the surgery overall. There are multiple concerns I could raise. The primary worry for me is the standard of care provided. When I contacted the..