RD

Russell D. 4 years ago • From Google

Rating

Bad

Endless phone wait drove us crazy

Utterly dissatisfied with this medical practice's level of care. The staff demonstrate a dismissive attitude, and every time my wife attempts to schedule an appointment, she encounters excessively long telephone wait times - on one specific instance, she was left hanging for a staggering 45 minutes before anyone responded. When seeking emergency appointments, she was simply informed that the surgery was closed and instructed to call back at 2:00 PM!! I refuse to accept any excuses related to COVID-19 for such unprofessional conduct. I am sharing this complaint on my wife's behalf.

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