Cardiff Bay Surgery

Spent nearly an hour on hold, only to have the representative abruptly disconnect the call without offering any assistance whatsoever.

Terrible Encounter I've never experienced such abysmal customer service in my life. The front desk staff member is incredibly rude, condescending, and unhelpful. Her demeanor is cold and..

After 56 years with my previous general practitioner, I was apprehensive about switching, but I'm ultimately thrilled with my decision to join this medical practice three months ago. While I've..

Every interaction with their phone support is a frustration. The front desk personnel consistently demonstrate a lack of professionalism. It's my sincere wish that they evaluate and address their..

Staff at the front desk displayed a complete lack of professionalism and basic customer service skills. Their attitude was dismissive and unhelpful, making the entire check-in process uncomfortable..

Samina truly stands out as an exceptional medical receptionist. Her genuine kindness, professional efficiency, and empathetic approach transform every patient interaction into a positive encounter...

Absolutely terrible medical practice! Getting a consultation feels like waiting for a near-death experience! The front desk staff are shockingly discourteous, unhelpful, and completely ineffective...

I am absolutely furious with this medical practice. The staff at the grange town location have an incredibly unprofessional receptionist whose conduct is completely unacceptable. Every morning I..

This medical practice is absolutely terrible. I attempted to call just before 8 AM and found the surgery already closed. Even when I dialed the moment they should have opened, it took an entire hour..

I've been attempting to obtain a prescription for several days now. During a recent call, a staff representative cut me off mid-conversation while I was seeking details. As a consequence, I'll be..

Doctor visits feel hurriedly conducted, which I can somewhat comprehend given their likely packed schedules, but the real problem lies with the front desk personnel. My interactions with them have..

I brought my young daughter to the clinic with a severe fever, but they were completely unhelpful about scheduling an appointment. I was forced to go to the emergency room twice because I knew if I..

I waited 10 days to receive my blood test results, and during that prolonged period, I managed to diagnose my own medical issue independently.

Absolutely terrible. Not even worth the effort to elaborate on their complete incompetence.

I'm referring to Cardiff bay surgery located in Grange health centre. The reception staff are incredibly discourteous and unhelpful. It seems like they despise their work and aim to spread their..

My elderly father, recently discharged from hospital three weeks ago with medication changes, found himself without his prescriptions when we tried to collect them this weekend due to an incorrect..

Every time I reach out for assistance, I encounter nothing but obstacles. I'm constantly redirected or told to try again later, unless I become forceful in my communication. The process of obtaining..

I was impressed by how efficiently they handled my new patient registration and swiftly processed my prescription!

Just stopped by during my lunch break, only to find they're shut for their own midday meal. Now I'll have to return after my workday. At the nearby medical office's front desk, I was forced to stand..

Every attempt to refill my essential medication has resulted in a month-long struggle. I can't help but feel concerned for those with intricate health challenges and extensive pharmaceutical..