RT

Rebecca T. 2 years ago • From Google

Rating

Bad

Endless Queue: No Appointments Again

I want to be clear that I'm not criticizing the staff or GPs, who have always been courteous and professional in my interactions. However, I'm caught in an endless, frustrating loop trying to secure a routine appointment. Each morning, I'm stuck in a phone queue, only to be told no appointments are available and directed to complete an e-consult form. So I do, yet by day's end, I receive a message stating there are no appointments and I should call the surgery again in the morning. This circular process is maddening. Furthermore, suggesting patients call 111 or seek urgent care is completely inappropriate for those simply wanting non-emergency medical guidance. Two weeks ago, when I was quite unwell, my partner had to spend hours navigating between the surgery and 111 to finally secure an appointment. The surgery seems oblivious to the patient experience - it's incredibly frustrating and disheartening at a time when we're already vulnerable and just seeking medical assistance.

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