Royton Health & Wellbeing Centre
PP
P P. one year ago • From Google
Bad
The healthcare system at this GP practice is completely inadequate. Attempting to book an appointment is a nightmarish experience where calling at 8am means you're 30th in line, forcing you to wait endlessly. After suffering through over an hour on hold, you're ultimately informed no appointments are available - how is this supporting patient needs? The online triage system is equally useless. It's overwhelmed and non-functional within minutes of opening, effectively preventing patients from accessing medical care. Patients have zero chance of securing a face-to-face consultation. Frustrated, I sought advice from my local pharmacist who confirmed my condition and suggested obtaining medication through a GP prescription. However, when following this advice, the receptionist insisted I complete an online triage form - which, as mentioned, is entirely pointless. While patients are consistently advised to avoid A&E and consult pharmacies, these recommendations are hypocritically ignored by the practice. It's no wonder emergency departments are overwhelmed, with patients waiting for hours in corridors. This week, I received an online health check link, which predictably doesn't function and directs users to phone the already dysfunctional practice. I cannot comprehend how they consider this an acceptable patient care model. What are GPs actually doing? They certainly aren't seeing or caring for patients. Patient care here has completely disintegrated. This system is fundamentally BROKEN and NOT fit for purpose. Urgent changes are desperately needed. I would gladly give zero stars, but being limited to one, I reluctantly assign that single star.
charlotte b.