PD

Patsy D. 4 years ago • From Google

Rating

Bad

Endless redials for a pointless appointment

The telephone booking system for a 13:30 call is utterly pointless and ineffective. I've just squandered 40 minutes repeatedly dialing from 13:30, desperately attempting to secure an appointment, only to be informed that all slots are gone and I should try again tomorrow!!!! And what became of the previous queuing mechanism? At least then you had a clear sense of your position in line, unlike this current approach which just leaves you increasingly exasperated! This problematic situation has persisted for numerous months with absolutely no improvement, and it's completely ridiculous. What have I been contributing National Insurance for over the past three decades!

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