EE

E E. 2 years ago • From Google

Rating

Bad

Endless Runaround for a Simple Referral

This medical practice is an absolute nightmare. I underwent a significant operation early in the year for a potentially serious condition, and it took them nearly two years to take my concerns seriously. Now I'm experiencing similar symptoms and couldn't secure an appointment, so I consulted a private specialist who immediately drafted a referral letter. The GP refused to accept it because it was a PDF and directed me to the hospital. I was bounced back and forth until the surgery instructed me to book an appointment to obtain the referral. With my long work shifts, finding time to wait on hold at 8am is incredibly challenging. I visited on Tuesday morning requesting a same-day or next-day appointment and was told to call at 8am. When I called, I was on hold for thirty minutes and discovered no appointments were available. Another call the following morning revealed no morning slots but afternoon availability. Prioritizing my health, I decided to be late for work. I then waited nearly half an hour before having to leave again. I can only imagine how much later I would have been if I'd stayed. I'm uncertain the doctor was even present. While the receptionists are pleasant (they seem to have refreshed their staff), the overall organization, scheduling, and management are absolutely terrible. Steer clear of this place.

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