Oakwood Medical Centre
KK
Kelly K. 7 years ago • From Google
Bad
It's a complete mockery of service. Regarding registration..... They force you to make multiple visits for a single task because they consistently fail to provide comprehensive information upfront. When registering, you're sent back and forth: one visit reveals a missing document, another requires waiting 1-2 weeks for processing, and then another trip to collect your online access form. Ultimately, three days were consumed, and it took 15 days to complete online access! The entire process is an absolute squandering of people's time just for registration. About booking appointments... I scheduled a cervical screening test, but they misplaced my appointment, compelling me to rebook and waste another two weeks. About following up appointments.... Continuous complications persist. After waiting over two months for ECG results, I'm forced to directly contact cardiology at the hospital. The hospital insists the GP should follow up, while my GP's receptionists claim ignorance of my test date and refuse to pursue the results unless I persistently call. When I do call, they've seemingly forgotten all previous interactions and complaints. They urgently need to establish proper procedures enabling receptionists to assist doctors in tracking patient tests and results! About phone communication.... Receptionists are utterly incapable of resolving issues. When answering calls, they constantly deflect responsibility, keeping me trapped in a cycle of repeated calls. Each new representative lacks knowledge of my case history, forcing me to repeatedly explain everything, ultimately being redirected to another hospital number. They promise callbacks that never materialize, pretending to investigate with doctors but ultimately abandoning the issue. Their strategy appears to be providing a phone number to effectively dismiss me, initiating an endless, frustrating loop. This service is tremendously inefficient, especially considering the high taxes we pay. Immediate process improvements are desperately needed! IT IS ABSOLUTELY HORRENDOUS!
Katerina K.