HW

Helen W. 3 years ago • From Google

Rating

Bad

Endless Trips for a Simple Blood Test

The receptionist was incredibly unhelpful. You can expect to squander countless hours and only make progress if you're either deceased or suffering from a chronic condition. I was redirected to 3 different locations attempting to schedule a straightforward blood test, with each attempt failing, forcing me to return to the surgery for another form. I received both a phone call and a text requesting me to collect the form that day. Upon arrival, Tracy at reception merely reprinted the old form and adamantly claimed it was what I required. When I informed her that the doctor had emailed a new form, she flatly refused to check the emails, stating the inbox "is only for receiving, not sending". She insisted I return on Monday when her colleague would be available, rather than assisting me immediately. Having already made 5 trips solely to BOOK a simple blood test, I was unwilling to invest more time in this bureaucratic nightmare. This surgery is recommended only to those with an abundance of free time and infinite patience.

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