DD

Diana D. 2 years ago • From Google

Rating

Bad

Endless wait and disconnections at medical practice

I experienced a frustrating ordeal with Bretton Medical Practice. After enduring a 45-minute wait on the phone, the call abruptly terminated. I was informed that staff would be unavailable for half an hour, so I patiently waited again. Shockingly, after another 30-minute hold, the call disconnected once more. This level of inefficiency and disregard for patients' time is appalling. I'm left wondering what purpose their phone system serves and how they justify their compensation when patients can't even reach them. The entire process was a colossal waste of time, spanning over two hours with no resolution. It's baffling how a medical practice can operate with such disorganization and lack of consideration for those seeking assistance.

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