HB

Hels B. one year ago • From Google

Rating

Bad

Endless wait and no care at this surgery

Where to begin... Over recent years, this medical practice has deteriorated dramatically from being exceptional to being utterly substandard. Candidly, in my personal view, they scarcely merit even a single star rating. Their decline commenced after the departure of Doctors Knight and Nicholson, leaving behind only a constant stream of temporary locum physicians. Enter the merger with Bramham surgery! But wait, give them some time - no, matters have only deteriorated further. The situation has become even more dire. The practice manager exudes an air of superiority towards everyone, while the receptionists - when you can actually reach them after enduring 40-minute wait times and potential disconnections - behave like amateur triage nurses, instructing patients to call back the next day! The most absurd scenario involves desperately pleading for an appointment in front of a crowded waiting room, only to be offered a slot three weeks later on a Tuesday! Their dismissive response: "We're not an emergency service" - suggesting you should continue attempting to contact their perpetually unresponsive phone line. Four years we've tolerated this abysmal "service", with conditions worsening dramatically in the past twelve months. Emailing complaints proves futile, as the practice manager shows zero interest in addressing concerns. Consequently, I've formally submitted complaints to the ICB and CQC, and transferred myself and my family to an alternative Wetherby practice.

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