SS

Sathya S. 4 years ago • From Google

Rating

Bad

Endless Wait and Unhelpful Staff at GP Office

This general practice is absolutely terrible. Getting through on the phone requires endless waiting, and even after that ordeal, most staff members are incredibly discourteous and completely unwilling to address any inquiries. They repeatedly respond with dismissive phrases like "Sorry, we can't do that right now" or "We have no information available." When patients seek clarification, the staff become defensive, claiming they lack time due to high call volumes. We waste hours attempting to obtain basic information, and their supposed "zero tolerance" policy feels more like a shield against customer service. They seem to forget that patients are taxpaying individuals deserving basic respect, treating us as if we're begging for a free service. The staff are completely useless. However, it's worth noting that the actual doctors and nurses are excellent.

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