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Sonja S. 9 months ago • From Google

Rating

Poor

Endless wait for a quick five-minute call

The landscape has certainly shifted over my two-decade association with this medical practice. Booking appointments used to be incredibly straightforward in the past. This morning, I found myself tethered to the phone for an exhausting 53 minutes - during which I managed to prepare and consume breakfast, and even enjoy a leisurely cup of tea. Surprisingly, once I finally connected, my actual consultation lasted barely 5 minutes and my issue was swiftly addressed. However, the prolonged waiting period was truly unbearable, made even more tedious by the mind-numbingly repetitive background music. I suppose this is just reflective of current service trends.

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