SK

Simon K. 4 years ago • From Google

Rating

Bad

Endless Wait for a Simple Appointment

After relocating from HGP due to ongoing process frustrations (Staff are fine), I once again encountered the challenge of scheduling an appointment for my Son. Following a 30-minute wait to speak with someone, I was informed that all routine appointments are distributed on a first-come, first-served basis strictly at 8:30 in the morning, with the slot allocated for a specific day the following week. Absolutely no flexibility exists. It seems they've intentionally crafted their system to discourage patients. The process is so aggravating that it creates an overwhelmingly negative atmosphere. While I don't want to harbor ill feelings towards anyone, when a system forces patients to compete against each other for medical resources, you can't help but question the mental state of whoever designed this approach at Highgate Group Practice.

Other reviews for Highgate Group Practice