BY

Brian Y. 2 years ago • From Google

Rating

Poor

Endless wait for a simple gp call

Initially, this medical practice seemed seamless when I first registered after moving to the area. Appointments were always readily available without hassle. However, following their online messaging guidance for non-urgent care yesterday, I received a response instructing me to call after 8am for a GP appointment. The moment the lines opened, I found myself in 28th position in the queue - an almost impossible situation. Despite having visited this surgery only a few times previously, it's clear that some individuals must have insider knowledge about securing appointments, as I consistently struggle to make any headway. After enduring 40 minutes on hold, the call was abruptly disconnected. The entire experience feels futile. I'm reluctantly awarding two stars based on their previous satisfactory service, but the current system is deeply frustrating.

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