88

85lilashes 8. one year ago • From Google

Rating

Poor

Endless Wait for a Simple Phone Call

Scheduling a consultation at Charlotte Keel is utterly ridiculous. I received a text on 6.6.25 stating, "After reviewing your case notes, the GP recommends a routine telephone consultation. However, we are completely out of available slots and will place you on a waiting list. We'll contact you with a date and time when new appointments become available. Thanks." When I called today on 18.6.25, I was informed I'd need to wait 3 weeks just to be offered an appointment - 3 weeks to get a mere phone consultation?! I've been a patient at Charlotte Keel since birth, and while the nursing staff are excellent and some doctors are decent, you're generally made to feel unheard and dismissed. It's truly appalling that you must endure a 3-week wait before even being assigned a phone call appointment!

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