NA

Nick A. one year ago • From Google

Rating

Bad

Endless wait for a simple referral

I'm preparing to switch healthcare providers. This is undoubtedly the most disorganized general practice I've ever been registered with. The medical staff, including doctors and physiotherapists, are wonderful, but the administrative team is completely ineffective. Getting appointments has been a constant struggle, and even basic paperwork has taken an absurdly long time to process. Most recently, after submitting a referral, 11 weeks have passed with absolutely no action taken. I even attempted to file a complaint, and they didn't even have the courtesy to acknowledge it. I feel conflicted saying this, but I would genuinely advise avoiding this practice if possible, both for your own well-being and theirs - I genuinely don't believe they can manage their current patient load, let alone take on any more.

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