GM

Gemma-louise M. one year ago • From Google

Rating

Bad

Endless wait for emergency appointments

I've been registered with this medical practice for nearly a year, and the experience has been far from satisfactory. Upon joining, I already had diagnoses of chronic conditions and ongoing unexplained symptoms that cause significant concern, yet the practice makes it incredibly difficult to secure an appointment, resulting in minimal support for my health issues. My health challenges have been so severe that I've been forced to leave employment, unable to provide a concrete explanation to my employers due to the lack of substantive medical guidance from my GP. Every attempt to book an appointment is met with consistent roadblocks: when contacting reception, they invariably claim no appointments are available, instructing me to call back on Monday, which then repeats the same frustrating cycle. Most recently, the receptionists have resorted to advising patients to call at 8am to book "emergency" appointments as a workaround for routine consultations - a situation that has persisted for six months. This approach is completely unacceptable and demonstrates a profound lack of patient care. I cannot emphasize enough how strongly I advise against choosing this GP practice.

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