JM

Julie M. 3 years ago • From Google

Rating

Bad

Endless Wait for Mom's Doctor Callback

On Friday, November 4th, 2022, I was informed that my mum required a medical appointment, and I was instructed to call at 8am Monday morning. Upon doing so, I was told she needed triage and a doctor would call back. However, by 11:30, no doctor had contacted us, so I rang the surgery again, only to be repeatedly told to wait for the doctor's call. THE STAFF ARE INCREDIBLY UNHELPFUL AND IMPOSSIBLE TO COMMUNICATE WITH. I even spoke to the receptionist who initially said my mum needed to see a doctor, and she maintained we must continue waiting, despite acknowledging the urgent need for an appointment. THIS MEDICAL PRACTICE IS COMPLETELY USELESS - THEY SEEM SOLELY FOCUSED ON BEING A COVID TESTING CENTER AND HOW IMPRESSIVE THEY THINK THEY ARE. They clearly don't care about the actual patients on their register, only caring about getting paid.

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