WH

Willy H. 2 years ago • From Google

Rating

Bad

Endless wait for prescription: Policy change

I attempted to contact the establishment at 11:30 AM, yet found myself still waiting on hold after an excruciating 36 minutes. For the initial 20 minutes, I was informed that I held the position of "second caller in the queue." As time dragged on, I eventually advanced to become the "first caller in the queue," where I remained for what felt like an eternity. To my utter dismay, after enduring a mind-numbing 47-minute wait, I was finally connected to a representative. However, the information I received was far from satisfactory. They nonchalantly informed me that they had recently altered their policies and no longer process repeat prescriptions via telephone. Apparently, I was expected to have physically visited the surgery and noticed a sign detailing this significant change in procedure. The entire experience left me feeling frustrated, inconvenienced, and questioning the establishment's commitment to patient care and effective communication.

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