GK

Ghayas K. 11 months ago • From Google

Rating

Bad

Endless wait for urgent knee pain check

Poor Communication and Prolonged Waiting at Townfield Doctors Surgery I arrived for my pre-booked GP consultation at 2:00 PM through PATCHS, seeking urgent attention for knee discomfort (given my diabetic and cardiac health challenges). I checked in early at 1:50 PM but was left sitting for over 70 minutes without any information or explanation. Only after repeatedly inquiring did staff finally acknowledge the doctor was behind schedule. There was a complete lack of communication, no attempt at an apology, and absolutely no transparency about the expected wait time. This isn't an isolated incident — a similar situation occurred last year when I was incorrectly marked as absent despite being present. I'm now genuinely worried about whether this consultation was properly documented. Patients deserve far more respect. A scheduled appointment should carry weight, particularly for individuals managing complex, ongoing health conditions.

Other reviews for Townfield Doctors Surgery