Thorndike Partnership
MB
Matt B. 3 years ago • From Google
Bad
If I could assign zero rating, I absolutely would. 1. I've been battling persistent back pain for over twelve months. I've invested in private physiotherapy and osteopathy, both professionals insisting I require medical imaging. I'm experiencing constant discomfort day and night. Communication is impossible - I've submitted an online inquiry form thirteen times with zero acknowledgment. Two administrative errors mean that a year later, due entirely to their incompetence, I remain without a diagnostic scan and cannot even secure a return call after endless weeks. At what point does this become medical negligence warranting legal consultation? 2. We have serious developmental concerns regarding our child potentially being on the autism spectrum. Once again, after six months of waiting, there's been no communication, no response to submitted forms, no medical consultation. Their systemic errors have again failed us - the referral process has been repeatedly mishandled, leaving us stranded in bureaucratic limbo with no contact whatsoever. It's fundamentally unacceptable. This organization deserves complete shutdown.
Charlotte O.