AI

Adnaan I. 5 years ago • From Google

Rating

Bad

Endless wait in customer service queue

Stuck in queue for 45 minutes now, at the first position... Truly sympathetic for those languishing at position 10. Oh, but they keep assuring us how "crucial" our call is, so just hang tight and maybe you'll connect by lunchtime... if you're lucky. And let's discuss previous interactions... the reception team could definitely benefit from communication skills training. During my in-person visits, I've observed them chatting among themselves, completely ignoring ringing phones while discussing meal plans. Such impressive professionalism, right?

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