KR

Kristel R. 4 years ago • From Google

Rating

Bad

Endless Wait, No Answers at This Surgery

I've been a patient at this medical facility for an extended period, but recently, I've encountered significant communication challenges. The phone lines have been perpetually congested, and I've been struggling to reach them for more than a week. Just moments ago, I managed to enter the queue at position 9, and after waiting 30 minutes, I finally reached the first spot. Shockingly, the phone rang continuously for 15 minutes with absolutely no response. Frustrated and defeated, I ultimately gave up. The thought that this could potentially delay critical health information, like a cancer diagnosis, is deeply concerning. I've reached my limit with this practice and will be transferring my medical records to a different surgery immediately.

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