Victoria & Mapperley Practice
Liam F. 4 years ago • From Google
Bad
Endless Wait, No Help with Serious Illness
The service at this medical practice is absolutely unacceptable. Getting a consultation with a doctor requires endless waiting, and even a phone appointment seems impossible. The reception staff are incredibly unhelpful, forcing patients to call at 8am, endure a 30-minute queue, only to be told to try again later. It's a complete farce. I've never encountered a medical practice that operates so poorly. They offer no emergency telephone consultations, making it dangerous for anyone who is unwell. I've had two terrible experiences personally. As an asthmatic, I struggled to get my inhaler prescription renewed. When my condition escalated to a chest infection, I was forced to wait six days before receiving antibiotics. My current situation is even worse. I've been suffering from a highly contagious NovaVirus stomach bug for a week. The practice has provided zero assistance, and no doctor has even bothered to call and advise me on treatment. I'm experiencing intense pain, constant sickness, and vomiting - even water doesn't stay down. I feel like I'm at death's door. I even called 999, who told me this wasn't an emergency and to wait for my doctor. The treatment of sick patients here is absolutely disgraceful.
Getting a consultation at this practice can be worthwhile if you manage to secure one, but the real challenge lies in navigating their reception. Trying to reach someone on the phone feels like an..
Victoria & Mapperley Practice
Carl “.
It took an excessively long six weeks just to secure an appointment, and after reading various accounts, I'm feeling quite anxious about what awaits me at this location.
Victoria & Mapperley Practice
DAVID W.
The medical staff here are truly exceptional They are deeply committed to providing the most comprehensive guidance and support These professionals possess remarkable skills and genuine compassion..
Victoria & Mapperley Practice
Sara Y.
Absolutely terrible customer support!!!! They put me on hold and ignored my calls, forcing me to dial their number 78 times. I am completely frustrated and let down!
Victoria & Mapperley Practice
J W.
This establishment is a complete farce. The front desk staff deserve to be fired immediately. Every time I call to request medication, they bungle the prescription. This has happened multiple times..
Victoria & Mapperley Practice
David G.
Every visit means a different physician, which makes me feel like an afterthought rather than a valued patient. The inconsistent care and impersonal approach leave me feeling distinctly unwelcome,..
Victoria & Mapperley Practice
Jake C.
The sole rationale behind my one-star rating is the receptionist Linda Morris, who consistently displays an incredibly condescending demeanor whenever I visit. I've never encountered someone with..
Victoria & Mapperley Practice
Martin R.
As a 71-year-old individual managing Type 2 diabetes and blood pressure, the quality of healthcare I receive is paramount. I cannot emphasize enough how exceptional this medical practice is. Having..
Victoria & Mapperley Practice
Mira K.
The medical practice is completely unresponsive, refusing to pick up calls even during less busy periods. They consistently fail to proactively share test results with patients, forcing individuals..
Victoria & Mapperley Practice
Lois P.
An absolutely fantastic and compassionate healthcare facility. My visit today was truly exceptional. Heartfelt appreciation to the entire team.
Victoria & Mapperley Practice
majid M.
An absolute disaster of a general practitioner - completely incompetent and utterly unprofessional.
Victoria & Mapperley Practice
Nasra N.
Can't get a timeslot anywhere. They consistently ignore incoming calls. The employees are completely unhelpful and rude.
Victoria & Mapperley Practice
Andy T.
Absolute garbage service with zero accountability. They never schedule appointments despite having no customers, and they're perpetually closed. Their staff provides zero assistance and constantly..
Victoria & Mapperley Practice
Dani G.
Complete waste of a medical facility, they'd sooner watch you perish than provide any actual care
Victoria & Mapperley Practice
Paul H.
This establishment is completely unsatisfactory.
Victoria & Mapperley Practice
Josh M.
I'm completely baffled by your business operations. The moment you open, every single phone line goes dead, making it impossible to contact or utilize your services. What's the point of being open..
Victoria & Mapperley Practice
NotAFan (.
One star is far too generous. This practice is led by a tyrannical, authoritarian leader who believes she has the power to arbitrarily decide whether patients can access critical, life-preserving..
Victoria & Mapperley Practice
Liam F.
The service at this medical practice is absolutely unacceptable. Getting a consultation with a doctor requires endless waiting, and even a phone appointment seems impossible. The reception staff are..
Victoria & Mapperley Practice
Sandy W.
Whenever I've needed medical care, I've felt exposed and sensitive. Dr. Elias stands out as an exceptional physician in my experience. Their compassionate approach and remarkable ability to truly..
Victoria & Mapperley Practice
Abrar s.
My interaction with the receptionist was thoroughly frustrating. She displayed a discourteous demeanor, demonstrated a lack of knowledge about the online registration procedure, and even suggested..
Victoria & Mapperley Practice
S S.